Refund policy

At Enya's Collections, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return and refund process.

1. Returns Eligibility:

  • You can request a return within 7 days of receiving your order.

  • To be eligible for a return, the item must be unused, unwashed, and in original condition with all tags attached.

  • We do not accept returns on sale items, intimate wear, cosmetics, or personalized products.

  • Return requests will only be accepted if the product is defective, damaged, or incorrect.

2. How to Return an Item:

  • To initiate a return, please contact us via email at enayascollections.store@gmail.com or call us at +92 320 4908085 within 7 days of receiving your order.

  • Please include your order number, the item you wish to return, and a brief explanation of the reason for the return.

  • We will guide you through the return process and provide a return address.

3. Return Shipping:

  • You are responsible for the return shipping costs unless the item is damaged, defective, or incorrect.

  • We recommend using a trackable shipping service for returns, as we are not responsible for lost or undelivered returns.

4. Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to the original payment method within 7 to 10 business days.

  • Please note that the shipping costs are non-refundable.

5. Exchange Policy:

  • If you would like to exchange your item for a different size or color, please follow the same process as for returns.

  • We will send the replacement item once we have received the returned product, and the customer is responsible for the shipping costs of both the return and new item.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 24 hours of receiving your order with photos of the damage or defect.

  • We will arrange for a replacement or full refund, depending on the situation.

Contact Us:

If you have any questions or need assistance with a return or refund, feel free to contact us:

Email: enayascollections.store@gmail.com
Phone: +92 320 4908085